FAQ
Product & Company
What is Snoozy made from?
Silk
Our silk products are made from 22 and 19 Momme 100% Mulberry silk (6A, the highest possible grading). The silk is treated with anti-bacterial silver ions, reducing bacteria by 99.7%.
Plant-based silk
Our plant-based silk is made of 100% 400TC bamboo lyocell, which is derived from pure bamboo pulp, a renewable plant source.
What skin issues does Snoozy help with?
Snoozy naturally kills acne-causing bacteria and will help prevent: Breakouts (pimples) Dry or oily skin Blackheads & whiteheads The benefits of silk also: Improve skin's collagen retention Help regulate skin's oil
What are 'acne-causing' bacteria?
Great question! Snoozy's Silver Ion Technology works to eliminate two primary types of bacteria, Cutibacterium acnes (C. acnes) [1] and Staphylococcus aureus (S. aureus) [2]
Both of these bacteria have been linked to acne vulgaris (common acne), which causes pimples, inflamed skin, clogged pores, red papules and nodes. [3] [4]
[1] https://www.ncbi.nlm.nih.gov/books/NBK83685/
[2] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3503376/
Where is it made?
Snoozy is spun, woven and sewn in China in an ethically certified factory (Oeko-Tex®).
Has Snoozy's antibacterial properties been certified?
Yes. The antibacterial properties have successfully passed testing by SGS, the world's leading inspection, verification, testing and certification company.
Can silver be harmful to me or the environment?
Our silver ion treatment has no short or long-term harmful effects on either you or the environment.
Is it ethically made and not tested on animals?
Yes, all our products are ethically made (Oeko-Tex® certified) and are not tested on animals.
Is it hypoallergenic?
Yep, Snoozy is hypoallergenic and made for sensitive skin.
Is it safe during pregnancy?
You'll be glad to know that our silver ion treatment is completely safe as its topical and not ingested. Our fabrics have also been independently tested by certified labs for efficacy and safety.
How long does the silver treatment last?
The treatment will be maximally effective (killing 99%+ bacteria) for at least 18 months, after which there will be a gradual decline.
How big is the pillowcase?
Standard: 20 x 26"
Queen size: 20 x 30"
King size: 20 x 36"
Where is your company based?
We're based in Taguig, Metro Manila.
Washing & Care
Do I wash Snoozy before first use?
Yes, although not entirely necessary (nothing bad will happen if you don’t!). It’s always best practice to give clothes and bedding a wash before use.
How do I wash it?
Machine delicate wash or hand wash (cold setting)
Use pH neutral detergent
Do not bleach, tumble dry or dry clean (no trichloroethylene)
Iron low heat
Any detergent recommendations?
We are currently creating our very own Laundry Strips designed specifically for washing your delicate fabrics including silk & vegan silk.
We highly recommend joining our Facebook VIP Group, where members have shared their own recommendations! Link here:
https://facebook.com/snoozysleeps/
How often do I wash Snoozy?
To make your Snoozy last, we recommend washing every 10-14 days (yep, silver keeps your case cleaner for longer).
What skincare/acne products should I avoid?
To maintain the integrity of the pillowcase, we recommend avoiding any products that contain the following ingredients:
Benzoyl peroxide
Alpha hydroxy acids
Chlorine bleach
How to clean orange stains?
How to Remove Orange Stains
1. Presoak for 15 min (put the stained item in warm water before laundering it) in a solution of:
1 litre of warm water
1/2 teaspoon liquid dishwashing or laundry detergent
1 tablespoon white vinegar
2. Rinse well with water and launder immediately after presoaking
Shipping
Where do you ship from?
Paranaque City
How long does shipping take?
Usually between 2-5 business days.
How much does shipping cost?
Within Metro Manilla, it's free over 2000 PHP!
Payments, Returns & Exchanges
What are my payment options?
Visa, Mastercard, G-Cash, Maya and PayPal
I'd like a refund. How can I get one?
Simply send an email to hello@snoozy.com.ph and we'll get it sorted within 24 hours.
What's your money-back guarantee?
We know some things take time, that's why we offer a 150 night trial. If for any reason you're not loving your Snoozy, send it back within a 150 day period for a full refund.
Note: This is not applicable for colour exchanges.
Wholesale
Do you have a retail presence?
We're currently only available online.
How do I distribute Snoozy products?
Please send an email to hello@snoozy.com.ph with your details and we'll get back to you within 24 hours.